The perfect mix of innovation, service and quality products for bakery and foodservice businesses all over the world.
Customer Service
Every person at EFCO is part of our Customer Service Department.
Customer service can either make or break a company. We learned that over 100 years ago when the Effron family was establishing itself in the food industry. Even today, EFCO maintains that same level of familiarity with customers just like the one-on-one relationships that developed so many years ago.
In fact, we value customer satisfaction so highly that each person at EFCO Products is empowered to be in charge of customer service. No matter what the situation is—new product development, shipping status, and even emergency orders—EFCO employees are driven to find a solution and then deliver on it.
We are very proud that some of our customers have been doing business with us for over 40 years. That's not something we take lightly and we are not about to put those valued relationships through a customer service maze of departments or route them to distant offices where impersonal interactions rule. We do not have an automated phone system and have no plans to set one up. In truth, when you become an EFCO customer, you'll realize right away what matters to us: You.